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Summary
In this video taken at the Moving Sales Academy 3-day seminar, Louis Massaro teaches what you need to do on every call at your moving company.
The first purpose of every call is to book the move.
- “Be enthusiastic and cheerful with an audible smile. The customer should hear you smiling on the other end of the phone.”
- “It’s not that hard of a sale. It’s really just great customer service. Giving them the answers to all the questions they have and then asking for the business.”
- “If you’re not excited about your service, your potential customer is not going to be excited about doing business with you.”
- “Never, ever, ever bad mouth the competition.”
- Watch the video to get the full training.
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