What to Do on Every Call at Your Moving Company

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In this video taken at the Moving Sales Academy 3-day seminar, Louis Massaro teaches what you need to do on every call at your moving company.

The first purpose of every call is to book the move.

  • “Be enthusiastic and cheerful with an audible smile. The customer should hear you smiling on the other end of the phone.”
  • “It’s not that hard of a sale. It’s really just great customer service. Giving them the answers to all the questions they have and then asking for the business.”
  • “If you’re not excited about your service, your potential customer is not going to be excited about doing business with you.”
  • “Never, ever, ever bad mouth the competition.”
  • Watch the video to get the full training.



  1. Free Training!
    Learn how to book more high-paying moves all year long, in my brand new on-demand video training The 6 Stages of a Moving Company Sales Machine. Learn the same process I used to book 12,000 moves per year for FREE. Watch how to implement it in your business here.
  2. Three Months of Training for $1!
    My blog readers also get an exclusive $1 trial to Moving Mastery Monthly! This is my monthly training and coaching program where I do LIVE coaching and Q&A every single month. Click here to try it out now for $1. Plus you also get 3 months of recorded training right now! You’ll say this is the program that helped you reach that next level!
  3. Three Day LIVE Seminar!
    Join us October 5th-7th, 2018 for Moving Sales Academy LIVE! This 3-day event will give you the tools, strategies and best practices to take your moving company to the next level. Develop a rock-solid sales process, maximize your marketing, dominate online marketing, stay compliant with moving laws and master your business! Click here for tickets, venue and a list of guest speakers. 
  4. Latest Instagram!
    I’m releasing a new podcast on #TheMovingMasteryPodcast. Watch my Instagram for announcements.



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