SUMMARY
In this episode of The Moving Mastery Podcast, Louis Massaro shares the biggest issues you might experience with your moving crews and how to mitigate those problems.
- “The success of your moving company relies completely on your marketing to sales to service consistency. And being able to overdeliver on that service that you promised to your customer all depends on your movers.”
- “A lot of moving company owners will say that the biggest challenge in the business is dealing with crews. And I think they are right. It certainly takes a lot of work to hire, train, and manage your movers.”
- “And while most of your movers are great people, from time to time some issues can arise that you will need to deal with.”
- “Your movers are the face of the company. They’re the ones going out there every day, doing all the physical, back-breaking work. Dealing with customers and going into people’s homes. So naturally, there may be some problems that arise.”
- Watch the video to get full training.
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