Moving Company CRM Software Benefits

Plus a List of Moving Company CRM Software Companies

I’m really surprised how many moving companies out there are not using a moving company CRM software to run their business. CRM which stands for customer relationship management is a software designed to keep your business organized. In the moving business, there are many moving parts so it’s crucial that you have a centralized place for all your customer’s information. So if you’re on the fence about getting a moving company CRM software, here are 10 benefits that will help you decide. Continue reading…

5 Keys To Hiring Movers for Your Moving Company

Don't Let a Shortage of Movers Keep Your Company From Growing

You can put all the systems and processes in place, have the best marketing and sales team but if you don’t have good movers, you can’t have a successful moving company. The challenge for many companies is finding good movers. Even if they have a group of great movers, they need more to be able to grow and take on more jobs. So how do you go about hiring movers when you need them? It all starts with making hiring movers for your moving company a priority. Continue reading…

Set Your Moving Company’s Dispatcher Up For Success

3 Ways To Give Your Dispatcher The Support They Need

If you asked me what the most important position in a moving company is, I’d have to argue that it was the dispatcher. Your dispatcher is responsible for making sure all of your moves go smoothly. That’s a big responsibility to take on every day. Make sure that you set your moving company’s dispatcher up for success. Continue reading…

5 Steps for Moving Companies to Resolve Customer Complaints

It's How You Deal With Your Complaints That Matters.

Anyone in the moving business can tell you that as hard as you try to make every customer happy, there will still be some complaints that slip through the cracks. Anything from being late to damaging furniture to everything in between, the moving business is prone to complaints. It’s not always bad that you get a complaint here and there, it’s how you deal with those complaints that will determine your customer’s satisfaction and your company’s success. Here are 5 steps for moving companies to resolve complaints. Continue reading…

Movers Guide to Buying Moving Trucks

4 Great Options for Buying and Leasing Trucks

Buying trucks for your moving company can be very exciting but can also be overwhelming. There are so many options, it’s definitely not a one size fits all solution for all movers. In this episode, I share with you four options for buying moving trucks for your moving company. I’ll give you my recommendations and contacts for where to buy them. Continue reading…

Should Your Moving Company Become a Van Line Agent?

The Pros and Cons of Your Moving Company Joining a Van Line

To become an agent for a van line or not to become an agent? That’s the question I’ve been getting asked lately. When you want to grow your interstate/long distance portion of your moving company, joining a van line is definitely something to consider. In this week’s episode, I dive into the pros and cons to help you decide if your moving company should become an agent for a van line. Continue reading…

Does Your Moving Company Have an Awareness Board?

Don't Be Caught Off Guard By Problems You Didn't Know Existed.

As a professional mover, I’m sure you do everything you can to make sure that your customer is having a great moving experience. As hard as you try to make every customer 100% happy, there will be times when that doesn’t happen. When there is an issue on the move and you are aware of it, you can work to make things right with the customer. But what happens when you weren’t even aware that there was a problem? That’s where having an Awareness Board comes into play. Continue reading…

How I Almost Went to Prison for Running a Moving Business

The Story of a Four Year Federal Investigation

Would you ever think that you could go to prison for running a moving business? Neither did I, but it was a reality that I was recently faced with. I want to share with you the story of how I almost went to prison for running my moving business. Continue reading…

Train Your Movers In Customer Service

They are the Face of Your Company

Hopefully, you’re training your movers on how to move furniture! But are you training them in customer service too? Your movers are the face of your company, they are the ones interacting with your customers. It’s crucial that you train your movers in customer service if you want to create raving fans. Continue reading…

Create Raving Fans On Every Move

Repeat and Referral Customers Will Drastically Increase Your Profits.

What exactly is a raving fan? A raving fan is a customer that is so happy with your service, they go out of their way to tell everyone they know about your company. They will voluntarily leave you 5-star reviews online. They will be more than happy to be a reference or give you a video testimonial. Every time they move they won’t get quotes, they will call you directly. That’s why the goal of every move should be to create raving fans. Continue reading…