How To Deal With Negative Online Reviews

Keep Your Customers Happy and Protect Your Reputation

As hard as you try to do a great job for your customers, you may still end up with a negative online review here and there. How you deal with that review will determine your customer’s satisfaction and your company’s online reputation. In this week’s episode, I share with you 5 steps to deal with negative online reviews so they don’t damage your company’s reputation. Continue reading…

Mover Recruiting Process [Download]

Standard Operating Procedure (SOP) For Hiring Movers

Movers are the most important part of your business. Without great movers performing the moves, all your sales and marketing efforts will be irrelevant. You also don’t want the lack of good movers to be the reason you can’t scale your business. It’s important to have a mover recruiting process as a standard operating procedure. When you need to hire movers to handle your increased workload, you can’t waste time. You need a step by step process to get it done quickly and efficiently.  Continue reading…

Paying Movers: 1099 Contractor or W-2 Employee

Don't Risk Misclassifying Your Movers

Should your movers be paid as W-2 Employees or as 1099 Independent Contractors? It depends. It all starts with the relationship between you as the company and the mover. There is a difference between an employer/employee relationship and a company/contractor relationship. In this video, I share with you the determining factors for paying movers 1099 or w-2. Continue reading…

Is Brokering Moves Illegal?

Interstate Moving Brokers Can and Are Held Civilly and Criminally Liable

Is brokering moves illegal? If you’re a moving broker, have ever considered becoming a broker or your moving company works with brokers there are some important facts that you need to be aware of. Although brokering moves itself is not illegal, there are many actions of the broker that can be illegal. As a moving broker or a carrier who works with brokers, it’s crucial to understand the details of these laws.

In the book: Interstate Moving – Consumer Protection and Legal Compliance Guide, moving industry attorney Michael Garcia writes about all laws and regulations for interstate moving companies. In the book, he also outlines all of the laws and regulations that apply to moving brokers and the carriers that work with them. Continue reading…

Moving Company CRM Software Benefits

Plus a List of Moving Company CRM Software Companies

I’m really surprised how many moving companies out there are not using a moving company CRM software to run their business. CRM which stands for customer relationship management is a software designed to keep your business organized. In the moving business, there are many moving parts so it’s crucial that you have a centralized place for all your customer’s information. So if you’re on the fence about getting a moving company CRM software, here are 10 benefits that will help you decide. Continue reading…

5 Keys To Hiring Movers for Your Moving Company

Don't Let a Shortage of Movers Keep Your Company From Growing

You can put all the systems and processes in place, have the best marketing and sales team but if you don’t have good movers, you can’t have a successful moving company. The challenge for many companies is finding good movers. Even if they have a group of great movers, they need more to be able to grow and take on more jobs. So how do you go about hiring movers when you need them? It all starts with making hiring movers for your moving company a priority. Continue reading…

Set Your Moving Company’s Dispatcher Up For Success

3 Ways To Give Your Dispatcher The Support They Need

If you asked me what the most important position in a moving company is, I’d have to argue that it was the dispatcher. Your dispatcher is responsible for making sure all of your moves go smoothly. That’s a big responsibility to take on every day. Make sure that you set your moving company’s dispatcher up for success. Continue reading…

5 Steps for Moving Companies to Resolve Customer Complaints

It's How You Deal With Your Complaints That Matters.

Anyone in the moving business can tell you that as hard as you try to make every customer happy, there will still be some complaints that slip through the cracks. Anything from being late to damaging furniture to everything in between, the moving business is prone to complaints. It’s not always bad that you get a complaint here and there, it’s how you deal with those complaints that will determine your customer’s satisfaction and your company’s success. Here are 5 steps for moving companies to resolve complaints. Continue reading…

Movers Guide to Buying Moving Trucks

4 Great Options for Buying and Leasing Trucks

Buying trucks for your moving company can be very exciting but can also be overwhelming. There are so many options, it’s definitely not a one size fits all solution for all movers. In this episode, I share with you four options for buying moving trucks for your moving company. I’ll give you my recommendations and contacts for where to buy them. Continue reading…

Should Your Moving Company Become a Van Line Agent?

The Pros and Cons of Your Moving Company Joining a Van Line

To become an agent for a van line or not to become an agent? That’s the question I’ve been getting asked lately. When you want to grow your interstate/long distance portion of your moving company, joining a van line is definitely something to consider. In this week’s episode, I dive into the pros and cons to help you decide if your moving company should become an agent for a van line. Continue reading…